📜 HEDGE CRATES – Refund Policy

Effective Date: April 27, 2025

1. General Refund Policy

All subscription fees paid to Hedge Crates are non-refundable, except as explicitly provided in this Refund Policy or as required by law.

By subscribing to Hedge Crates, you acknowledge and agree that:

  • Access to Crates, strategies, and platform features begins immediately upon payment.
  • You are paying for access to educational materials, not for guaranteed profits or trading outcomes.
  • Subscription fees are earned in full upon payment.

2. Subscription Auto-Renewals

Your subscription will automatically renew at the end of each billing cycle unless canceled prior to renewal.

It is your responsibility to manage and cancel subscriptions before the renewal date if you do not wish to continue.

No refunds will be issued for partial subscription periods or unused credits.

3. Exceptions

We may issue a refund only in the following situations:

  • Billing Error: If you were mistakenly charged more than once or charged after canceling properly.
  • Fraudulent Use: If unauthorized charges are proven and reported promptly.
  • Service Inaccessibility: If you paid for the Service but were unable to access it due to platform errors (and we are unable to resolve the issue within 7 days).

Refund requests must be made within 7 days of the billing date to be considered.

All refunds, if approved, will be processed to the original payment method used at the time of purchase.

4. Refund Request Procedure

To request a refund, you must:

  1. Contact Hedge Crates Support at 📧 support@hedgecrates.com
  2. Provide:
    • Full name and email associated with your account
    • Reason for the refund request
    • Any supporting documentation (e.g., screenshots)

Refunds are evaluated on a case-by-case basis and are not guaranteed.

5. Chargebacks

Initiating a chargeback through your payment provider without first contacting Hedge Crates to resolve the issue may result in:

  • Immediate account suspension
  • Denial of future services
  • Dispute resolution under the Governing Law and Arbitration sections of our Terms of Service

6. Changes to this Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting the updated version on our website.